I love soft skills. Soft skills are used by customer service representatives, especially in a phone call setting where neither party can see the other, to add quality to a call. Voice tone is an example. All of us have heard a contact center representative with awful voice tone — maybe they sound like they’d […]
Wordless Wednesday
July 5, 2010 – The Freedom Springs Kids Triathlon Blue Springs Recreational Area – Marianna, FL Swim! Bike! Run! Play! To modify a Danskin quote about triathlon: “The child who starts the race is not the same child who finishes the race.”
Sleep in Peace, Benjamin
This holiday weekend, I am awash in a sea of red, white and blue images, along with all kinds of patriotic verbiage. When I arrived at Greensboro, FL, yesterday morning to run the Firecracker 5000 Race, I was greeted by crosses lining the streets memorializing citizens lost in the line of duty. This morning, Facebook […]
Wordless Wednesday
Publix – Where Shopping is a Pleasure as long as you …… bring your own marshmallow and do not, under any circumstances, refrigerate your cake cutter with your cake If you live down here in the Southeast, you probably love Publix as much as I do. However, these two packages really made me wonder. Did a […]
Where is Emily Post When I Need Her?
This blog is intended to elicit comments and opinion – please chime in! A few years ago, I ran a one mile race with Wayne Kevin. I wasn’t really training at all at the time, so it was a fairly dismal effort on my part. Poorly trained or not, some primal brain cells deep in […]
Wordless Wednesday
This sign just made me chuckle. I guess graduates get only one “congratulation.” And I really am curious about the details of getting $15 off the free dinner! I will admit that one of the reasons we chose this particular Japanese steakhouse (on June 20) was the “Two dine for $29 after 9 p.m.” promotion. When they said […]