Saturday, August 21, 2010, will be National Trail Running Day talk “dirty” to me This photo was taken at 5 a.m. before the “Balls Deep 8 Miler” on the Miccosukee Greenway on June 11, 2010 (photo credit Leisa Eastman)
My Advice to “Dr.” Laura: RIDE It Out
I sleep at odd times. I’m not talking about my nasty habit of getting drowsy in meetings. I mean it is not all that unusual for me to take a 15 minute nap at 7 p.m., so that I can proceed in to another five hours worth of activity energized. It works for me. I […]
Wordless Wednesday
Summer is not “Dragon” — it is “Flying”! Photo Credit: Wayne Kevin Kiger (11 years old)
Shattering Expectations
If you spend much time at all being trained as a contact center customer service representative, or training customer service representatives, you will hear about “smile mirrors.” The idea is that you watch yourself in the mirror, to make sure you are smiling, so that the customer can “hear the smile in your voice.” This […]
Wordless Wednesday
Why does my coworker Alex look so shocked? He has just arrived at a surprise celebration for becoming a US Citizen after ten years of expense, frustration, bureaucracy, and hard work! It is the flag just as much of the man who was naturalized yesterday as of the men whose people have been here many […]
Burgeoning Baby Ballet Bucks
My friend and coworker, Niki Pocock, was a dancer from the time she was a little girl. Since she has a young daughter, our conversation often turns to our daughters. Her toddler is just starting to test the waters of children’s activities; my teenager has been through dance, soccer, gymnastics, cheerleading, a few I have probably […]