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Hospitality in a pandemic: What your server wants you to know

Hospitality in a pandemic: What your server wants you to know

In early March 2020, when the realities of COVID-19 were just dawning on the US, 32% of consumers said they…
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“Wheel” See About That

“Wheel” See About That

Since late May, my father-in-law (FIL) has been living with us (he sustained subdural hematomas and other injuries in a…
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For This Customer, A “Sham” Would Be Relevant  (A Book Review)

For This Customer, A “Sham” Would Be Relevant (A Book Review)

Jim Blasingame has news for businesses: it’s a new age in the business world. Control in the marketplace is shifting…
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Where Does Innovative Service Begin?

Where Does Innovative Service Begin?

I am grateful that Chip Bell shared a book (The 9 1/2 Principles of Innovative Service) with the world that…
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Intercept the Mailman? (A Mama Kat Writing Post)

This post is based on the following Mama Kat prompt: Write a post about an argument you recently had with…
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Light Paperwork Duties as Assigned

I love soft skills.  Soft skills are used by customer service representatives, especially in a phone call setting where neither…
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