Are there stereotypes that come to mind when you think of a customer service rep? Maybe you envision a nametag,…
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customer service
The Restaurant Business 2021: Neutralizing Negativity
Mike Ferrara, owner of Cabo’s Island Grill and Bar in Tallahassee, Fla., says one of his primary jobs is “neutralizing…
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Hospitality in a pandemic: What your server wants you to know
In early March 2020, when the realities of COVID-19 were just dawning on the US, 32% of consumers said they…
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“Wheel” See About That
Since late May, my father-in-law (FIL) has been living with us (he sustained subdural hematomas and other injuries in a…
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For This Customer, A “Sham” Would Be Relevant (A Book Review)
Jim Blasingame has news for businesses: it’s a new age in the business world. Control in the marketplace is shifting…
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Where Does Innovative Service Begin?
I am grateful that Chip Bell shared a book (The 9 1/2 Principles of Innovative Service) with the world that…
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