I love soft skills. Soft skills are used by customer service representatives, especially in a phone call setting where neither party can see the other, to add quality to a call. Voice tone is an example. All of us have heard a contact center representative with awful voice tone — maybe they sound like they’d rather be home watching “The Hills” (or maybe they sound like they are watching “The Hills”) while trying to simultaneously serve you. Soft skills are an art. If your contact center is trying to sell something, the rep who gives me accurate information with nice soft skills is more likely to get my money than the rep who gives me accurate information without. And the rep who gives me inaccurate information may cost their employer the human resource time involved in me calling another rep to make sure the information I heard the first time was right.
But tonight’s blog isn’t about a phone call. It is about this:
1. Prepares food neatly, accurately, and in a timely way.
2. Demonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests.
3. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
4. Cleans as directed.
5. Greets guests and prepares their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from guests and makes change.
6. Understands and adheres to all quality standards, formulas and procedures as outlined in the Operations Manual.
7. Accounts for all forms of money, bread, etc. during the shift
8. Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
9. Maintains professional appearance and grooming standards as outlined in the Operations Manual.
10. Performs light paperwork duties as assigned.
Wife of one, Mom of two, Friend of many. My pronouns are she/her/hers.
How cool that Burger Kings in Brazil put the customer's picture on their wrapper – that is so neat! I've never been asked to tear off my own receipt before, I wonder if she does that all the time or only when it's busy.
I worked for a large insurance company for 9 years prior to becoming a stay-at-home mom. Customer service was a huge issue for me. I treated customers with kindness and respect, even while being yelled at. I went out of my way to assist them in any way I could. I expect those who provide services I pay for to treat me as the valued customer that I am. So in my opinion, asking someone to tear their own receipt is a bit tacky. It screams “I don't have the time or patience to complete our transaction. Do it yourself.”
As for Brazil's Burger King? I am so there! That's just too stinkin' cool. 🙂
Thanks for stopping by the other day Paula. Hope you're having a great week. Take care.
Kristi, Live and Love…Out Loud
@TweetingMama