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Must you snap your fingers at me? A server speaks out

January 9, 2022

Must you snap your fingers at me? A server speaks out

In early March 2020, when the realities of COVID-19 were just dawning on the US, 32% of consumers said they planned to eat at restaurants less often, according to Technomic.  In December 2020, CNN reported that 10,000 restaurants had closed in the past three months.  More than a year later, here’s an update from Technomic’s […]

Filed Under: Food Service Tagged With: Customer Service, Food Service, Hospitality, Restaurant Industry

January 2, 2022

A nurse hero, preference duels, and the recipes dispatchers whipped up

Goodbye, 2021. You had some stories. These were my favorite stories at SmartBrief last month, along with the most-clicked. As is almost always the case, it usually isn’t the main point of a story that leads it to make my list. Rather, it’s some unexpected twist or a unique angle that makes me keep thinking […]

Filed Under: SmartBrief Tagged With: BoardSource, Cookbooks, ICMA, NASW, NENA, ROA, UN Wire

December 26, 2021

A holiday note…

We are off to South Carolina to visit Wayne’s brother, Pat. Please keep him in your prayers. Our holiday card this year … See you in 2022. Thanks to those of you who have read, shared and commented on my blog this year. I appreciate you. — Paula

Filed Under: Uncategorized

December 19, 2021

Does this really need to be announced?

ANNOUNCE: None of this – absolutely none of it – needs to be announced, but I have things on my heart and this is as good a place as any to give them air. I have been struggling this holiday season with all the things I didn’t do. I didn’t get outdoor lights up. I […]

Filed Under: Uncategorized

Why the restaurant business is not back to normal

December 12, 2021

Why the restaurant business is not back to normal

In early March 2020, when the realities of COVID-19 were just dawning on the US, 32% of consumers said they planned to eat at restaurants less often, according to Technomic.  In December 2020, CNN reported that 10,000 restaurants had closed in the past three months.  A year later, here’s an update from Technomic’s September TIndex, […]

Filed Under: Restaurants Tagged With: Food Service, Hospitality, Paul Hartford, Restaurants, Servers, Waiters

SmartBrief October 2021

December 5, 2021

Yes, the supply chain came up at SmartBrief in November

November flew by (don’t I say that every month?). These are the stories I ran across in my work that kept me thinking long after I pressed “send.” BoardSource The smallest things can make a difference when trying to secure contributions to nonprofits. This article describes why an “anchor” (“simply prefilling the donation field with […]

Filed Under: SmartBrief

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Paula Kiger

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