This post is based on the following Mama Kat prompt:
Suzette [a relative who was helping out] accidentally requested the order be shipped to 721 Roseberry Street instead of 771.
When she realized the mistake and called Lands End, they said there was nothing we could do…………..except try to intercept the postal deliverer and tell them to deliver the package to us when it arrived.
Wait a minute, Lands End, home of “Guranteed. Period. ©” said the only option was to intercept the mailman?
They want a 77 year old blind lady to stand out on the street, catch the mailman, and explain all this?
I don’t know. Can you see what you can do?
Email to Lands End – [it would take more than 15 lines to replicate the email]. The short version was, “why can’t you just ship a duplicate order to the right address instead of asking the blind lady to stand outside at the mailbox and try to intercept the mailman?
Email response back (received within an hour of being sent!), “Well, she can order a new one and we’ll send it.”
Why can’t you go ahead and send the duplicate order? When and if she receives the original order, we will make sure you get it back.
We don’t have the new address so we can’t send it out.
It is 771 Roseberry Street. Can you please resend it?
[Via Email] We are sorry to hear you did not receive your original order. A new one will arrive within 5 to 7 days.
[Tweet] – Kudos to @LandsEnd for great customer service.