If you spend much time at all being trained as a contact center customer service representative, or training customer service representatives, you will hear about “smile mirrors.” The idea is that you watch yourself in the mirror, to make sure you are smiling, so that the customer can “hear the smile in your voice.” This […]
Wordless Wednesday
Why does my coworker Alex look so shocked? He has just arrived at a surprise celebration for becoming a US Citizen after ten years of expense, frustration, bureaucracy, and hard work! It is the flag just as much of the man who was naturalized yesterday as of the men whose people have been here many […]
Burgeoning Baby Ballet Bucks
My friend and coworker, Niki Pocock, was a dancer from the time she was a little girl. Since she has a young daughter, our conversation often turns to our daughters. Her toddler is just starting to test the waters of children’s activities; my teenager has been through dance, soccer, gymnastics, cheerleading, a few I have probably […]
Wordless Wednesday
The Big Green Pen sincerely hopes each and every familie feels welcomed! (As a proud Florida State University graduate, I bleed garnet and gold, but this makes me see red!) The rest of the story ….. as of 7/31/10.I had a cordial exchange with Guy Moore, who owns Garnet and Gold (and who is a former English […]
Sew, A Needle Pulling Thread (Actually ….. the Other “SO”)
On June 18, 2010, I shared a link to this article on Facebook, along with my comment: Sit through a few IT-related procurements and you’ll hear many iterations of “so” as the intro to a sentence. Like author Jane Jeong Trenka, I am constantly engaged in what she calls “the subversive act of noticing things.” It’s […]