Five Questions for 2015

It’s the first day of March and I a doing a “look back at 2014” post. Hmmm…..

It is a little late in the year for this, but I was attracted to these “5 Questions to Make the Most of 2015”  and their accompanying quotes so I decided to give them a shot. Retrospection is never really out of style especially if it helps you improve.

When did I kick ass?

“Celebrate what you want to see more of.” – Tom Peters

If I kicked ass in 2014, it was either:

A cumulative set of small things (like honoring the soldiers of Camp Gordon Johnston almost every day, demonstrating accountability in my workouts, consistently using Charity Miles to earn money for causes I love via my workouts)

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or …

Successfully biting my tongue during my daily drives with my father in law. It has been a struggle to “be the adult” when being told how to drive, having my motives for working questioned, or being berated for taking the time to lure the cat in after he (again) left the door open accidentally.

However – you know who’s the real badass in this situation? He is. For dealing with the loss of his spouse of 55 years, for dealing with decades of debilitating chronic pain, for waiting interminable amounts of time for diagnostic tests to explain the latest health issue, for having zero control in a world where he is accustomed to being in charge.

When was I most alive?

“Don’t ask what the world needs. Ask what makes you come alive, and go do it. Because what the world needs is people who have come alive.” – Howard Thurman10409403_10152149271486315_2859153504720087386_n

Easy: the week I spent in El Salvador and the week I spent in NYC.

Also, any time I was on an FSU film set.

And when I was scared to death and completely out of my element auditioning for a musical (then when I took a lesson to try to at least improve the piece and redeem myself). It was still below par musically but clawing myself up from awful to mediocre felt very, very alive.

When was I bored?

“The opposite of happiness is not sadness, but boredom.” – Tim Ferriss

“Here’s a great definition of boredom: The absence of growth.”

I was bored at work. Therefore I left.

Note: At no time in almost 20 years was I ever bored with the cause of providing quality, affordable health care to children. I was bored with the way my responsibilities were playing out. I was feeling the itch to do more communications and incorporate social media into my work life. Neither of those were options. I have only written one blog post about why I left, and it’s not about boredom, but here it is.

Who were my teachers this year? Whom did I teach?

“You are the average of the five people with whom you spend the most time.” – Jim Rohn

I have actually had a placeholder to do an entire blog about this idea — I read about it previously in the blogs of one of the Lead Change Group Leading Voices.

The answer to the “five people” question is:

My husband, Wayne

My father-in-law, Wayne

My son, Wayne Kevin (do we see a theme here?)

The online community

My Toastmasters group

My husband has taught me to ask for things I don’t feel like I can get. My father-in-law has taught me to check and make sure the door is really closed so that cat doesn’t get out! My son has taught me that the people who seem the least observant are sometimes quite the opposite. My online community has taught me it is okay to ask for help. My Toastmasters group  has taught me to tell my story with fewer double clutches. (A double clutch is when a word or phrase is repeated such as “She played basketball played basketball well.”)

Who have I taught? I enjoyed being a first-time mentor to a new Toastmasters member. Maybe some other lessons I have taught will come home to roost. We’ll see.

What mattered most?

“The credit belongs to the man who is actually in the arena…who spends himself on a worthy cause” – Theodore Roosevelt

Family. Always has, always will.

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Do these questions pique  your curiosity as they did mine? Give them a look and let me know what you think!

Wife of one, Mom of two, Friend of many.

Where Does Innovative Service Begin?

I am grateful that Chip Bell shared a book (The 9 1/2 Principles of Innovative Service) with the world that fits in well with these harried first few weeks of school (for those of us in the U.S. south, at least!). In addition to the start of school, I have also been juggling a procurement at work, a freelance editing project, a father-in-law with health challenges, and various demands of life that all seem to be screaming, “If you haven’t noticed, summer is over!!” This book is readable, piercing in its intensity, and positive.

Innovative Service

As I was considering incidents in my life that exemplified the service Chip highlights, I kept going back to the pharmacy staff at the Publix used by my in-laws. Due to a stroke and some other complications, my father-in-law is on a lot of medications. My mother-in-law has her share of prescriptions, too. They are “regulars” at that pharmacy. One day, my father-in-law had already been driven to Publix to pick up the latest refills (he no longer drives), only to discover upon getting home that one needed medication was not there. When my mother-in-law called to ask about it, they noted that it was now ready. “But I can’t get to Publix now,” she shared (she is blind and does not drive either). A staff person from Publix delivered the medication to their home.

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But I witnessed something else at a different Publix today (I spend a lot of time at Publix!) that I just have to share. It may be a stretch to work it in to a blog about innovative service but let’s see if there’s a way.

A parent was berating her son. I didn’t look closely but I think the child was somewhere between 15 and 20. Apparently she had been trying to call him via cell phone in a different section of the store and he had not answered quickly enough. She was being so angry and loud that I honestly was wondering if I was on one of those shows like “What Would You Do?” that was assessing if people would step in and intervene if a child was being verbally abused. The line I remember most was:

“You are about as ignorant as can be.”

Now, I have my own “confrontation in Publix” story that doesn’t put me in a nice light at all. It is such a traumatic story that it hasn’t yet seen the light of day (and it happened when my high school freshman was in kindergarten). I also know that parenting is stressful and I do not walk in this lady’s shoes. All I know is being treated like that (and whatever happens at home out of public earshot) isn’t the kind of stepping stone that a human being needs to grow into someone who provides “innovative service.”

In his chapter called “The Fly-Fishing Principle,” Chip Bell quotes Theodore Roosevelt’s “Nobody cares how much you know until they know how much you care.”

My heart still hurts vicariously for the kid who tonight was told “you’re as ignorant as can be.” As a parent, as a member of teams of various kinds, as someone who has supervised people, I am reminded that respect starts early. Before innovative service shows up at the office or on the showroom floor, some parent, babysitter, or caring adult takes the time to demonstrate it long before ROI is even a consideration. Thank you, Chip Bell, for a book that reminds us just how far respect can go if we incubate it lovingly in the first place.

Source: The Shelby Report

Source: The Shelby Report

Note: I received a complimentary copy of this book for review purposes.

 

Wife of one, Mom of two, Friend of many.